Savonia Open UAS Summer Course 2021 Service Design (Master level)

1.6.2021

Savonia Open UAS Summer Course Enrolment 2021

Enrolment time: 15.3. - 30.4.2021

Code	4 KES21X991064
Name	Service Design (Master level)
Credits	5 cr
Objectives	The student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes.
Content	Service design thinking methods and processes Understanding the service design challenge: the users, business environment and applicable technologies Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process Creating ideas, prototyping, evaluating and improving including the clients and the users in the process Implementing, maintaining and developing the services Operating with business realities
Requirements	Active participation to workshop and a small project during summer.
Grading Scale	Passed (S) - Failed (0)
Course material	Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.
Prerequisites	No prerequisites.
Other considerations	Course: 1.6-31.8.2021. Intensive workshop in Kuopio at Savonia Campus 7. - 10.6.2021. Intependent work between 1.6-1.8.202
Contact	Miettinen Kirsi, kirsi.miettinen@savonia.fi Kares Antti, antti.kares@savonia.fi