Event header image

Savonia Open UAS Summer Course 2021 Service Design (Master level)

1.6.2021

Savonia Open UAS Summer Course Enrolment 2021 

Enrolment time: 15.3. - 30.4.2021

 

Code
4 KES21X991064
Name

Service Design (Master level)

Credits

5 cr

Objectives
The student will obtain a general idea of the service design thinking and methods. Specific techniques, guidelines and examples are used to emphasize the practical aspects of service design in a ways that are both user centric and socially and culturally appropriate. Students will learn to understand important factors to consider when developing and applying service design processes.
Content
  • Service design thinking methods and processes
  • Understanding the service design challenge: the users, business environment and applicable technologies
  • Observing, profiling, creating empathy for the users, participating with the users and being visual during the whole process
  • Creating ideas, prototyping, evaluating and improving including the clients and the users in the process
  • Implementing, maintaining and developing the services
  • Operating with business realities
Requirements

Active participation to workshop and a small project during summer.

Grading Scale

Passed (S) - Failed (0)

Course material

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. Sebastopol: O’Reillys Media.

Prerequisites

No prerequisites.

Other considerations
  • Course: 1.6-31.8.2021. Intensive workshop in Kuopio at Savonia Campus 7. - 10.6.2021.
  • Intependent work between 1.6-1.8.202
Contact

Miettinen Kirsi, kirsi.miettinen@savonia.fi 

Kares Antti, antti.kares@savonia.fi

Event time

Starts:  

1.6.2021

Ends:  

31.8.2021 23:55

Organizer

www.savonia.fi